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All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by filling out our RMA Request Form.

Please save all packaging and accessories for any item that is returned to Camping City. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Camping City to process your RMA.

All un-damaged or non-defective returns for a refund are subject to a 20% restocking fee minus shipping and handling.

Removal or alteration of a product's serial number or serial number sticker will automatically void your Camping Return Policy. Products that are returned to Camping City with a missing, damaged or altered serial number will be refused RMA service.

Standard Return Policy

• Return for refund within: 30 days
• Return for replacement within: 30 days

This is our Detailed Standard Return Policy. Unless another return policy is indicated, products sold by Camping City are covered by this Standard Return Policy. Merchandise under this Standard Return Policy may be returned a) within 30 days of the original invoice date for a refund. All returns require an RMA (Return Merchandise Authorization) number. All un-damaged or non-defective items returned for a refund are subject to a 20% restocking fee. Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.

Consumable Items Return Policy

• Return for refund within: non-refundable
• Return for replacement within: 30 days (item must be sealed & unopened)

This is our Detailed Consumable Items Return Policy. Consumable items are items that are consumed once they are used. Consumable Items can be returned within 30 days of the invoice date if and only if the item is sealed and unopened in its original retail packaging. These items are not eligible for RMA through our online RMA system. Please contact our Customer Service Department for RMA information regarding consumable items.

Manufacturer's Warranties

• Return for refund within: non-refundable
• Return for replacement within: non-replaceable

Camping City does not offer any express warranties. However, many of the products available through Camping City are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website; click here to see a list of the manufacturers whose items we carry. Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.

Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.

Mail In Rebate Policy
Products missing UPC codes or serial numbers from the box are NOT returnable.
Products offering mail-in rebates are not returnable to Camping City once the rebates have been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace any defective item missing the UPC code.

Defective Items:
A customer must return merchandise at their expense (shipping cost) within 14 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse.